Learning Outcomes

Understanding Total Quality Management

Preparing for TQM Deployment or implementation

The Role of Stakeholders in TQM

Lesson Summary

Quality Tools and Techniques

TQM Systems and Frameworks

Process Management and Improvement

Implementing and Managing TQM Deployment

Performance Monitoring and Measurement

Sustaining Quality Improvements

Mastering Total Quality Management - Assessment

Learn essential tools, techniques, and systems for implementing Total Quality Management with this free online course.

Mastering Total Quality Management

Implementing and sustaining Total Quality Management (TQM) is a proven way to enhance organizational productivity. This course introduces key tools and techniques to prepare and ensure the smooth adoption and integration of TQM practices. This course was reviewed and approved by qualified subject matter expert Yogesh Malani, a quality assurance head. Enrol today and begin your journey toward achieving higher productivity and consistent quality.

An Introduction to the Innovation Process

This module introduces you to an innovation process for a food or beverage manufacturer.  It examines the benefits of implementing a robust, structured Innovation Process.  It introduces the key steps and stage gates in an Innovation Process and looks at the functions that need to engage for successful innovation.

Topic 1: Review Product Portfolio

Topic 2: Establish Food Values and Design Criteria

Topic 3: Food-Consumer Trends and Health Challenges

Topic 4: Markets and Cultures

Topic 5: Consumer Groups and Generations

Topic 6: Product Opportunities

Topic 7: Package Opportunities

Topic 8: Screen Ideas

Topic 9: Assess Feasibility

Topic 10: Finalise Design Brief

Module 2 delves into the first four steps of the innovation process and explores the product portfolio, food values, design criteria, food and consumer trends, markets, cultures, consumers groups, generations, product and package opportunities. It introduces mechanisms to screen ideas, assess feasibility of options and develop a comprehensive design brief. These topics inform product development, product positioning and the power of your brand with a view to winning and retaining consumers.

Topic1: Introduction

Topic 2: Company Policy

Topic 3: Identify and assess suppliers

Topic 4: Specifications

Topic 5: Audit, Approve and Maintain Suppliers

Module 3 examines the impact of ingredients, packages and suppliers in your innovation process and outlines the steps necessary to ensure consistency of supply and to protect your brand.

Assessment on Modules 1 to 3

You must score 80% or more to pass this assessment.

Topic 1: Introduction

Topic 2: Specify Requirements

Topic 3: Working with the Brand Agency

Module 5 explores what’s needed for successful brand agency interactions and outputs. It looks at what constitutes a positive consumer experience for label interactions and covers the information you provide to the brand agency such that they can design labels and artwork to fit the product concept and meet your expectations.

Topic 1: Specifications and Test Methods

Topic 2: Finalise Recipe

Topic 3: Consumer Validate Concept

Topic 4: Manufacturing/Technical Requirements and Scale Up

Topic 5: Shelf Life Studies

Topic 6: Operating Standards

Module 6 delves into technical and operating standards and explores the recipe, consumer validating your concept, specifications, test methods, manufacturing and technical requirements, scale up, manufacturing process instructions and shelf life studies.  These topics inform your operating standards, company policies and portfolio management process.

Topic 1: Retail Quality Monitoring

Topic 2: Innovation Scorecard

Topic 3: Innovation Process Manager Role

Topic 4: Innovation Process Implementation Toolkit

Module 7 introduces mechanisms to sustain performance. The topics explored are retail monitoring post launch, the innovation scorecard, the role of the innovation process manager and the tools needed for effective implementation of an innovation process.

Assessment on Modules 5 to 7

Module 9: Diploma in Innovation Management - Final Assessment

Learn about innovation processes and operational roadmaps in the food and beverage industry with this online course.

Diploma in Innovation Management for Food and Beverage Manufacturing

This free online innovation management for food and beverage manufacturing diploma course will help food and beverage manufacturing professionals who are continuously trying to come up with new ways to attract customers and get their items off shelves. With this course, you will learn to tackle challenges in the food innovation process, realise growth opportunities, increase the power of your brand, and much, much more!

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